At DropFlowLister, we want customers to feel confident when getting started. Because of that, we offer a 30-day money-back guarantee on the first purchase of the Lite, Plus and Solo plans. Other plans are not covered; see the full policy below.
Effective date: October 9, 2026
Last updated: October 11, 2026
This Refund Policy explains when you can get a refund for DropFlowLister subscriptions. It is part of our Terms of Service. DropFlowLister is a product of Aurora Asset Management LLC, a limited liability company with its address at 28 Geary St. Suite 650, San Francisco, CA 94108. In this policy, “DropFlowLister”, “we” and “us” mean Aurora Asset Management LLC.
2.1 New customers can try DropFlowLister for 14 days for a one-time fee of US$1.00, with 150 credits included. A payment method is required. The full trial terms are shown when you sign up and are described in Section 9 of our Terms of Service.
2.2 The US$1.00 trial fee is not refundable, even if you cancel during the trial or later receive a money-back refund for your plan, unless the law requires a refund.
2.3 Unless you cancel before your trial ends, your trial automatically becomes a paid subscription to the plan and billing period you selected, and we charge that plan’s price. If that first plan charge is for a Lite, Plus or Solo plan, it is covered by the 30-day money-back guarantee below. Charges for other plans are not refundable. To avoid the plan charge, cancel online before your trial ends (see Section 7).
2.4 If you cancel your trial, your unused trial credits expire when the trial ends and are not refunded or restored later.
3.1 Eligible plans. The guarantee applies only to the Lite and Plus plans (eBay) and the Solo plan (Poshmark), on monthly or annual billing.
3.2 Eligibility. To qualify, all of the following must be true:
3.3 What is refunded. If you qualify, we will refund the full amount of that first payment. For an annual plan, that means the full annual payment. When we issue the refund, your subscription is cancelled, your access to paid features ends, and the unused credits that came with the refunded payment are removed from your account. Credits from credit packs you bought separately stay on your account.
3.4 One guarantee per customer. The guarantee is available once per person or business. We may decline requests that appear to abuse it, for example through multiple accounts or repeated sign-ups.
Except for the 30-day money-back guarantee above, or where the law requires a refund, the following are not refundable:
We do not refund any fees, costs or losses on third-party platforms, such as marketplace fees, supplier purchases, shipping costs, or returns and chargebacks from your buyers.
Annual plans are billed in advance for 12 months at a discount compared with monthly billing. Apart from the 30-day guarantee on a first Lite, Plus or Solo purchase, annual payments are not refundable in whole or in part. If you cancel an annual plan, it stays active until the end of the paid 12-month term and does not renew.
Email contact@dropflowlister.com with the subject line “Refund Request” and include:
We aim to respond within a few business days. Approved refunds are issued to the original payment method. Your bank or card provider may take additional time to show the refund.
You can cancel online at any time, immediately, from the Credits & Billing page in your account, without contacting us. You can also email contact@dropflowlister.com. When you cancel:
Cancelling does not automatically request a refund. If you are eligible for the guarantee, send a refund request as described in Section 6.
If you think you were charged in error, please contact us first. We can usually resolve billing issues quickly. If you file a chargeback or payment dispute instead of contacting us, we may suspend your account while the dispute is open, provide evidence of the charge to your bank, and close your account if the charge was valid. Filing a chargeback for a valid charge does not entitle you to a refund under this policy, and you may be responsible for related fees to the extent permitted by law. If a chargeback is resolved in your favor, we will not also issue a refund for the same charge.
This policy does not limit any refund, cancellation or withdrawal rights you have under the laws of the place where you live that cannot be waived by contract. If those laws give you more rights than this policy, those laws apply.
We may update this Refund Policy from time to time. Changes do not affect purchases made before the change. We will post the updated policy here and change the “Last updated” date.
Aurora Asset Management LLC
28 Geary St. Suite 650
San Francisco, CA 94108
Email: contact@dropflowlister.com
