Billing, plans, and credits FAQs: costs, refunds, and payments

DropFlowLister prices plans by how many listings (credits) you get each month. eBay plans are Lite ($39, 500 listings), Plus ($69, 1,500), Starter ($125, 4,000), and Growth ($225, 10,000). Poshmark plans are Solo ($19.99, 500), Squad ($64.99, 4,000), and Agency ($125, 10,000). Custom packages cover 15,000 or more listings. Prices are per month in US dollars, and every plan includes the full feature set. Yearly billing saves 20%; for example, Lite costs $31.20 a month and Solo costs $15.99 a month when billed yearly. See https://dropflowlister.com/pricing/ for current prices.

Yes. Every plan starts with a 14-day trial for $1 that includes the full feature set. A card is required. When the trial ends, the plan you picked starts automatically and we charge its regular price, monthly or yearly as you chose, until you cancel. Cancel online any time before the 14 days are up and you won't be charged for the plan.

When the 14 days end, the plan you picked starts automatically and is charged at its regular price, unless you cancelled first. If you cancelled, DropFlowLister shows a trial-ended message ("Your free trial has ended" in the current app) and locks its tools. Click Upgrade Now to pick a plan and unlock them.

Credits pay for listings: each listing uses 1 credit, and your plan's monthly listing limit equals your credits. The popup shows your credit balance in the Tokens pill, and "Tokens" and "credits" mean the same thing.

Each DropFlowLister listing uses 1 credit, including AI-optimized listings. That's true for Single Lister (Simple list, Flowlist, and Snipelist), Flow Lister for eBay, and Flow Lister for Poshmark. Products already listed in your store are skipped and use 0 credits.

Products already listed in your store, Generate Title, and AI item specifics mapping use 0 credits. Research, tracking, Bookkeeping, Poshmark order tools, and ETA messages don't use credits either. Only listings use credits.

Click the DropFlowLister icon and look at the Tokens pill in the popup header. It shows your credits remaining.

No. Every plan comes with a set number of credits each month. If you need more than the largest plan, Custom plans go up to 100,000 credits a month.

You can upgrade your DropFlowLister plan or buy a one-time credit pack. Your plan's monthly listing limit equals your credits, so a bigger plan gives you more credits each month. You can change plans from your account at any time, and upgrades usually start right away. To buy a one-time credit pack, go to your dashboard.

Your DropFlowLister credits are yours once you pay for them. They don't expire, and unused credits roll over to the next month. This is true for plan credits and for one-time credit packs. You need an active subscription to use them.

No, not while your subscription is cancelled. Your DropFlowLister credits stay on your account and don't expire, but you need an active subscription to use them. When you resubscribe, your saved credits are ready to use again.

These messages mean your balance is too low for the action. Upgrade your plan or buy a one-time credit pack, then continue from the next product with Start Position or Retry Skips.

No. When eBay saves a listing as a draft because required item specifics are missing, DropFlowLister refunds that credit automatically. There's no limit on automatic refunds. To ask for a manual refund, email contact@dropflowlister.com.

This message means eBay saved a draft, but the automatic refund failed. Email contact@dropflowlister.com with the product link and the time so the credit can be checked.

Click Report in the popup and send a Bug Report. You get 500 credits if the bug is verified and fixed. Our team verifies each report and adds the credits once confirmed.

Click Update Payment on the "Payment past due" lock screen, or go to the pricing page. After updating, click I've updated my plan — Re-check in the extension.

No. Plans can't be paused, only cancelled. When you cancel, your plan stays active until the end of the period you paid for, and your unused credits stay on your account.

You can cancel any time from your account settings on the DropFlowLister website, or by emailing contact@dropflowlister.com. Your plan stays active until the end of the period you paid for. Your unused credits stay on your account, but you need an active subscription to use them. After that, DropFlowLister shows "Subscription cancelled" until you resubscribe.

DropFlowLister offers a 30-day money-back guarantee on your first paid purchase of a Lite, Plus, or Solo plan. Ask within 30 days of your first payment by emailing contact@dropflowlister.com with the subject "Refund Request", your account email, plan, payment date, and reason. It's one refund per customer. Other plans, renewals, partial periods, upgrades, add-ons, and third-party fees aren't refundable. Refunds go to your original payment method.

DropFlowLister plans are sold by Aurora Asset Management LLC, and payments are processed by Authorize.net. Charges show on your card statement as DropFlow.

Click I've updated my plan — Re-check on the lock screen. If it says "Still no active plan on file.", wait a minute, check you're signed in with the email you paid with, and try again.

Every DropFlowLister plan includes every feature: the Product Importer, Bulk Product Importer, Automated Orders, Order Manager, Draft Manager, Products Manager, Full Business Dashboard, Price & Stock Monitor, Product Research Tool, Smart Pricing Rule System, Advanced Bulk Changes, Product Image Editor, Product Variation Support, One-Click Drafts, Custom Branding, the Mastery Video Course, and private community access. Plans differ only by monthly listing volume and support level. Pick your marketplace, then the monthly listing volume you need.

Custom packages are for sellers who need more than the largest plan, which means 15,000 or more listings a month. eBay packages come in 15,000, 20,000, 30,000, 50,000, or 100,000 listings a month, and Poshmark packages in 15,000, 25,000, 50,000, or 100,000. Custom plans go up to 100,000 credits a month. Pick a package size on the pricing page, or contact sales for a quote. Custom packages include dedicated support.

Yes. You can upgrade, downgrade, or switch marketplace plans from your account at any time. Upgrades usually start right away, and downgrades start at your next billing period. Your workflow stays the same when you move up.

Non-API plans (Lite, Plus, Starter, and Growth) run through the DropFlowLister Chrome extension and are available now. API plans connect straight to eBay and are coming soon. You can preview their prices on the pricing page: Hook $29.99 (300 listings), Launch $49.99 (750), Grow $74.99 (1,500), and Scale $124.99 (3,000) per month, plus Custom for 5,000 or more. Preview prices may change at launch.