Billing and access errors: fix lock screens, credits, and payments

When your plan isn't active, DropFlowLister shows a lock screen in the popup and on its pages, and hides its tools on marketplace and supplier sites. Each lock screen names the reason and gives you a button to fix it.

Key points

Plan status messages

After you fix it:

1. Go back to the lock screen.
2. Click I've updated my plan — Re-check.
3. Wait for "Access restored — taking you back…".

Re-check messages

"Still no active plan on file."

Cause: The server still doesn't see an active plan. Fix:

1. Make sure your payment went through on the DropFlowLister website.
2. Wait a minute and click Re-check again.
3. Check you're signed in with the same email you paid with.

"Couldn't reach the extension. Try again in a moment." or "Still unable to verify. Please try again shortly."

Cause: The page couldn't talk to the extension or the server. Fix: Wait a moment and try again. If it keeps happening, reload DropFlowLister at chrome://extensions.

"Couldn't verify your subscription"

The full message is "We were unable to confirm your subscription status. Check your connection and try again."

Cause: DropFlowLister couldn't reach its server, and there's no recent good check to fall back on. Fix:

1. Check your internet connection.
2. Pause any VPN or firewall that might block it.
3. Close and reopen the popup.

Credit messages

"Insufficient credits" or "❌ Insufficient credits. Please purchase more credits."

Cause: Your balance is lower than the cost of the action. Fix: Add credits, then try again. To get more, upgrade your plan or buy a one-time credit pack (see https://dropflowlister.com/pricing/).

"Out of credits — listing stopped. Top up to continue."

Cause: Your balance ran out during a Flow Lister run. Fix: Upgrade your plan or buy a one-time credit pack, then continue from the next link.

"⚠️ Bulk Listing Stopped … Please purchase more credits."

Cause: Your balance ran out during a Poshmark Flow Lister run, so all threads stopped. Fix: Upgrade your plan or buy a one-time credit pack, then restart the run from the next product.

"⚠️ Credit could not be auto-refunded."

Cause: eBay saved a listing as a draft, and the automatic refund failed. Fix: Email contact@dropflowlister.com with the product link and the time.

Tools are hidden on marketplace and supplier sites

Cause: When your plan isn't active, DropFlowLister hides its panels and icons on sites like Amazon and eBay. Fix: Fix your plan with the steps above, then refresh those pages.

What to send support

Email contact@dropflowlister.com from your account email with:

• a screenshot of the lock screen or message
• the date and time of your last payment
• the time the problem started

Never send full card numbers by email.