Bookkeeping errors: fix sales that didn't save

Use Ctrl+F (Cmd+F on Mac) to find the exact message you see on the supplier or Poshmark page.

Key points

Before you start

• Sign in to the extension.
• Make sure Auto Bookkeeping is on in Auto Order Settings (eBay).
• Check that you're signed in to the supplier account that placed the order.

"Please log in to DropFlow first" / "❌ Please login to DropFlow first"

Cause: You weren't signed in to the extension when the sale was saved.

Fix:

1. Open the popup and sign in.
2. Reopen the supplier's order details page (eBay sales) or Amazon Order History (Poshmark sales).

"Insufficient credits — purchase more to record this sale" / "❌ Insufficient credits. Please purchase more credits."

Cause: Saving a sale doesn't use credits, so this message shouldn't stop Bookkeeping.

Fix: Reopen the order page and try again. If the message comes back, email contact@dropflowlister.com with a screenshot and the order number.

"Could not save to bookkeeping: …" / "❌ Failed to save: …"

Cause: The server didn't accept the sale. The text after the colon gives the reason.

Fix: Wait a minute and reopen the order page. If it still fails, contact support with the message.

"Queued locally for retry (N pending)"

Cause: The sale couldn't be sent, so it was kept in this browser.

Fix: Check your sign-in and connection, then save the sale again by reopening the supplier's order details page. Failed saves aren't sent again on their own.

"Auto-bookkeeping is off — saved locally (N pending)"

Cause: Auto Bookkeeping was off for this order, so the sale wasn't sent.

Fix: Turn on Auto Bookkeeping in Auto Order Settings, then reopen the supplier's order details page to save the sale again.

"Could not read Amazon order: …"

Cause: The Amazon order details page didn't show the order the way the tool expected.

Fix: Refresh the Amazon order details page. Make sure you're signed in to the account that placed the order.

"Order does not match a DropFlow Auto Order — skipping"

Cause: You opened an Amazon order that wasn't started with Auto Order, so it isn't recorded.

Fix: No action needed. Only orders started with Place Auto Order are recorded.

"Skipped bookkeeping — this Auto Order was abandoned. Re-run it from the eBay panel."

Cause: The Auto Order was started but not finished, so the tool didn't record it.

Fix: Go back to the eBay order and click Place Auto Order again.

"Could not find the order number on this Order History page"

Cause: Amazon Order History didn't show the new Poshmark order yet.

Fix: Wait a minute, then refresh Order History.

A sale is missing and I saw no message

Cause: The supplier tab may have closed before the order page loaded, or the order was placed outside Auto Order.

Fix: Reopen the supplier's order details page while signed in to save the sale again. Sales can't be added by hand.