Activity Logs errors: fix loading, empty, export, and delete problems

Use Ctrl+F (Cmd+F on Mac) to find the exact message from the Activity Logs page.

Key points

Before you start

• Sign in to the extension.
• Check your internet connection.
• Reload the Activity Logs tab.

"Please log in to view activity logs"

Cause: You're not signed in to the extension. The page sends you back to the popup after 2 seconds.

Fix:

1. Click the DropFlowLister icon and sign in.
2. Open Settings → Account → View Activity Logs again.

"No logs found"

Full message: "Activity logs will appear here as products are tracked"

Cause: No tracking tool has run yet, so there's nothing to show. Activity Logs fill in once a tool starts running. Your filters may also hide entries you do have.

Fix:

1. Click Reset to clear filters.
2. Set Time Range to All Time.
3. Use each tracker's panel and tile badges to see run results for now.

"Failed to load logs" / "Failed to load logs: …"

Cause: The page couldn't reach your DropFlowLister account, or your sign-in expired.

Fix:

1. Refresh the page.
2. Sign out and back in to the extension if it keeps happening.
3. Try again in a few minutes.

What to send support: A screenshot with the full message, and the time it happened.

"Failed to export logs"

Cause: The logs couldn't be loaded for the download.

Fix: Refresh the page and click Export JSON again. Check that Chrome allows downloads from extensions.

"Failed to delete log" / "Failed to clear logs"

Cause: The delete request didn't reach your account.

Fix: Refresh the page and try again. If it still fails, email support.