Flow Tracker for eBay errors: fix load, scan, and upload problems

This article lists the real error messages Flow Tracker shows. Use Ctrl+F (Cmd+F on Mac) to find the exact text you see.

Key points

Before you start

• Reload the Flow Tracker tab and try again.
• Check that you're signed in to the extension and to eBay in the same browser.
• Check that your listings have a SKU in Custom label (SKU).

"No items to track. Load a CSV into the Items section first, or use Automate to pull one from eBay."

Cause: You clicked ▶ Start with an empty Items list.

Fix:

1. Click Load CSV and choose your eBay active-listings file.
2. Or click Automate to download it from eBay.
3. Click ▶ Start again.

"Load a CSV first."

Cause: You tried an action that needs rows, but no file is loaded.

Fix:

1. Click Load CSV.
2. Pick the All active listings report from Seller Hub → Reports → Downloads.

"Automate: download interception timed out — try Load CSV manually"

Cause: Automate opened Seller Hub Reports, but the report didn't download within about 2 minutes. eBay may have changed the page, asked you to sign in, or been slow.

Fix:

1. Make sure you're signed in to eBay.
2. Go to Seller Hub → Reports → Downloads yourself.
3. Download the All active listings report.
4. In Flow Tracker, click Load CSV and pick that file.

What to send support: a screenshot of the Seller Hub Reports page and the time you clicked Automate.

"Automate: CSV loaded but no rows found"

Cause: The downloaded file had no listings. This can happen if you have no active listings on that eBay site, or the report type was wrong.

Fix:

1. Check that your popup region matches the eBay site you sell on.
2. Download the report yourself and open it to confirm it has rows.
3. Load it with Load CSV.

"No failed items to retry."

Cause: You clicked ↺ Retry Errors, but no rows need a retry.

Fix: No action is needed. All rows finished.

"⛔ Rate Limited" / "Supplier detected too many requests. Auto-resuming after cooldown."

Cause: The supplier saw too many requests in a short time. This limit is set by the supplier, not by DropFlowLister. Flow Tracker pauses and counts down (for example 120 seconds). It may also show "🚫 Price-strip — 15 min cooldown" if Amazon hides prices on many pages in a row.

Fix:

1. Wait. The run resumes on its own.
2. Lower Threads for your next run.
3. Avoid browsing the same supplier heavily in other tabs during a scan.

"🤖 Captcha — solve it in the opened tab (auto-resumes)"

Cause: The supplier asked for a human check (captcha).

Fix:

1. Find the supplier tab Flow Tracker opened.
2. Solve the captcha.
3. Return to Flow Tracker. Tracking resumes once the check clears.

"⚠ Supplier softban — cooling down"

Cause: The supplier flagged too many requests. Rows checked during this time show "Softban — please retry after cooldown".

Fix:

1. Let the countdown finish.
2. Click ↺ Retry Errors after the run to re-check those rows.

"⛔ Paused — worker guard" / "Halted (worker thrash guard) — press Start or Retry to resume"

Cause: Flow Tracker paused itself because its background checks stopped behaving normally. This protects your data.

Fix:

1. Click ▶ Start or ↺ Retry Errors to continue.
2. If it happens again, reload the tab, set Resume to the last row you saw, and start again with fewer Threads.

"Push to eBay error: …" / "Auto-upload failed: …" / "Export error: …"

Cause: Something went wrong while building or uploading the update file. The text after the colon gives the reason.

Fix:

1. Click ⬇ Download CSV to save the file.
2. Upload it yourself in Seller Hub → Reports → Uploads.

What to send support: the full error text and a screenshot.

"No rows to export."

Cause: Your export settings left nothing to send. For example, all rows are excluded, or both Update Price and Update Quantity are off.

Fix: Turn on Update Price or Update Quantity, and check the OOS / Failed choice.

Row messages that need your attention