DropFlowLister web app: fix sign-in, subscription, and loading problems
Learn how to fix website lock messages, products that don't load, and unfinished bulk jobs.
On this page
Key points
- The extension must be signed in: The website reads your sign-in from the extension.
- Your plan must be active for products to load.
- Same Chrome profile: The website and extension must be in the same profile.
"🔐 Authentication Required"
The full message is "Please log in to your Dropflow Lister account to use this feature."
Cause: The extension isn't signed in. Fix:
- Click the DropFlowLister icon and sign in.
- Reload the website page.
"🔒 Subscription Required"
The full message is "You need an active subscription to use this feature. Please upgrade your account to continue."
Cause: Your plan isn't active, for example because the trial ended or a payment failed. Fix: Click Upgrade Now, or see Billing and access errors.
Products don't load on the AI optimization page
Cause: The upload didn't finish, the page loaded before the extension was ready, or the data took too long. Fix:
- Wait for the loading steps to finish.
- Reload the page.
- In the Amazon Product Scraper, click Export to Dropflow again.
"Please initiate bulk processing from the Dropflow website"
Cause: You clicked Start under Bulk Processing in the extension. Fix: Bulk listing starts from the extension. Use Flow Lister to bulk list.
The Resume Bulk Listing box keeps appearing
Cause: A website-started bulk job didn't finish. Fix: Click Resume Listing to finish it, or Clear Jobs to remove it.
Important: Clear Jobs removes the unfinished job, and it can't be resumed afterward.
What to send support
Email contact@dropflowlister.com with a screenshot of the website page, the page address, and the time it happened.
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Still stuck? Chat with us.
Message our team and we’ll walk you through it. You can also email contact@dropflowlister.com.