Account and sign-in errors: fix login, session, and network problems

Key points

Sign-in form errors

"Email is required"

Cause: The Email box is empty. Fix: Type the email you signed up with.

"Please enter a valid email"

Cause: The email is missing a part, such as the @ sign. Fix: Check for typos, like name@example.com.

"Password is required"

Cause: The Password box is empty. Fix: Type your password.

"Password must be at least 6 characters"

Cause: The password you typed is shorter than 6 characters. Fix: Type your full password. If you forgot it, click Forgot your password?.

"Login failed" (or a message from the server)

Cause: The email or password is wrong, or the account isn't set up yet. Fix:

1. Check your email and password.
2. Click the eye icon to see what you typed.
3. Click Forgot your password? to reset it.

"Network error. Please try again."

Cause: The popup couldn't reach the DropFlowLister server. Fix:

1. Check your internet connection.
2. Turn off a VPN or ad blocker for a moment, if you use one.
3. Try again.

"An unexpected error occurred"

Cause: Something went wrong during sign-in. Fix: Close and reopen the popup, then try again. If it keeps happening, reload DropFlowLister at chrome://extensions.

Session messages

"Sign in required" / "Sign in to your DropFlow account to use the extension."

Cause: You're signed out. Fix: Click Open DropFlow, or open the popup and sign in.

"Your session expired" / "Sign in again to continue using DropFlow Lister."

Cause: Your sign-in ended and couldn't be refreshed. Fix: Sign in again in the popup, then reload any open DropFlowLister pages.

"🔑 Session expired — run paused. Sign in again, then press Resume."

Cause: Your session ended during a Flow Lister run. Fix:

1. Sign in again in the popup.
2. Go back to Flow Lister and resume the run (Continue in the Poshmark Flow Lister, or the Pause button in the eBay Flow Lister).

"Your DropFlow session has expired. Sign in again…"

Cause: You tried to send a report while signed out. Fix: Sign in, then send the report again.

The popup is stuck on "Verifying your session…"

Cause: DropFlowLister is waiting for the server to confirm your plan. Fix:

1. Wait 10–20 seconds.
2. Close and reopen the popup.
3. Check your internet connection.
4. Reload DropFlowLister at chrome://extensions.

What to send support

Email contact@dropflowlister.com from your account email with:

• a screenshot of the message
• the time it happened (with time zone)
• your extension version from chrome://extensions

Never send your password to anyone, including support.