eBay search and item page tools: fix missing icons and empty results
Learn how to fix missing DropFlowLister icons, empty sold badges, and Fetch Titles problems on eBay pages.
On this page
Key points
- Refresh first: Most icon problems are fixed by refreshing the eBay page.
- Plan must be active: The icons and toolbar hide when your plan isn't active.
- Filters decide what qualifies: Fetch Titles and Extract only use sellers who pass your filters.
The icons or toolbar don't appear
Cause: The page isn't a search results or item page, it loaded before DropFlowLister, or your plan isn't active. Fix:
- Check the address has
/sch/(search) or/itm/(item). - Refresh the page (F5).
- Open the popup and check you're signed in with an active plan.
- If you just updated DropFlowLister, reload it at
chrome://extensions, then refresh eBay.
"No matches" after Fetch Titles
Cause: No seller on this page passed your Minimum Positive Feedback % and Minimum Review Count filters. Fix:
- Open the toolbar settings.
- Lower the minimums, for example to 90% and 100 reviews.
- Click Fetch Titles again.
Extract collects no sellers
Cause: Sellers didn't pass your filters, or they're already in your competitor list. Red badges mean a seller didn't qualify. Fix: Lower your filters, or move to more pages with Pages.
The sold badge shows 0 or doesn't load
Cause: The item hasn't sold in the time window, or eBay didn't return sold data. Fix:
- Change Items Sold Within in Market Analyzer to a longer window. The badge uses that setting.
- Click Check How Many Sold again.
Snipe copied nothing to Snipelist
Cause: The clipboard was changed after you clicked the icon, or Chrome blocked clipboard access. Fix:
- Click Snipe the Title And Price again.
- Paste into Snipelist right away.
- If you see "Clipboard access denied" anywhere, allow clipboard access for the site in Chrome.
The supplier link is missing on an item page
Cause: The item's SKU (custom label) isn't a DropFlowLister SKU, so the supplier can't be found. Fix: The supplier link only works for items listed with DropFlowLister. Check the item's custom label in eBay.
Note: If eBay shows a "Pardon Our Interruption" page while you browse, eBay is limiting traffic. Wait a few minutes before you continue. This is an eBay limit.
What to send support
Email contact@dropflowlister.com with a screenshot of the eBay page, the page link, and your extension version from chrome://extensions.
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Still stuck? Chat with us.
Message our team and we’ll walk you through it. You can also email contact@dropflowlister.com.
